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FAQ's

Pre Orders

 

Pre-order your model today for only $1 to secure your purchase. Then pay the remaining balance once the model is ready for delivery. We will send you a PayPal invoice for the remaining balance once we have the product and it is ready to be shipped.

 

Some models have estimated times for arrival and others do not. Manufacturers are backed up because of the current pandemic. If you make a pre-order purchase, know that you will be updated with the most current shipping information as we receive it. Thank you for your patience.

 

*All $1 pre-order deposits are non-refundable.

 

Return Policy

 

Need to make a return? No problem! We accept returns within 30 days from the date of shipment. Please return to the below address with your first and last name clearly written on the outside carton, along with your order number. Returned items must be in original, saleable condition with all accessories.

 

Retro Hobby

Attn: Returns Dept.

3115 Enterprise Dr. Ste B

Salina, KS 67401

 

We do not offer exchanges, except under limited circumstances, and it is the consumer’s responsibility for any return shipping costs.

 

We issue refunds within two business days of receiving your return. It may take up to seven business days for this to be reflected back onto your credit card or bank statement. Credit time frames can vary based on bank processing times.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please contact us and we’ll arrange for a replacement or a refund.